The author argues that we're becoming overly sensitive and offended, especially in online spaces. They use the example of gender pronouns: while asking for pronouns is important, being offended when someone makes a mistake based on appearance is unproductive. We should focus on intention and kindness, understanding that mistakes happen, and educating those who are genuinely trying to learn. Instead of dismissing people for being "uneducated," we should engage with them and build allies.